1.0KFF Health Newshttps://kffhealthnews.orgbrilabuskeshttps://kffhealthnews.org/news/author/brilabuskes/rich600338<blockquote class="wp-embedded-content" data-secret="E2vCBGcPAl"><a href="https://kffhealthnews.org/morning-breakout/technology-is-key-to-giving-consumers-better-experience-navigating-health-plans-insurers-say/">Technology Is Key To Giving Consumers Better Experience Navigating Health Plans, Insurers Say</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://kffhealthnews.org/morning-breakout/technology-is-key-to-giving-consumers-better-experience-navigating-health-plans-insurers-say/embed/#?secret=E2vCBGcPAl" width="600" height="338" title="“Technology Is Key To Giving Consumers Better Experience Navigating Health Plans, Insurers Say” — KFF Health News" data-secret="E2vCBGcPAl" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript"> /* <![CDATA[ */ /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); /* ]]> */ </script> More than half of people who were given a health care literacy test failed it and that lack of knowledge can translate into stress and frustration as well as high costs overall. Insurers say simplifying the system people use to navigate their plan through technology will help improve user experience overall.