Watch: Patient Sent to Collections for Surgery She Never Had

Grace Elizabeth Elliott got a mysterious hospital bill for medical care she had never received. Even after the hospital acknowledged its error, a collection agency pursued Elliott for the debt.

KHN Editor-in-Chief Elisabeth Rosenthal joins “CBS This Morning” to talk about how difficult a clerical error can be to fix and how patients can respond if it happens to them.

KFF Health News is a national newsroom that produces in-depth journalism about health issues and is one of the core operating programs at KFF—an independent source of health policy research, polling, and journalism. Learn more about KFF.

<h1>Watch: Patient Sent to Collections for Surgery She Never Had</h1>
<div>		<time class="posted-on" datetime="2023-01-04T05:00:00-05:00">
			January 4, 2023		</time>
		</div>
<p>Grace Elizabeth Elliott got a mysterious hospital bill for medical care she had never received. Even after the hospital acknowledged its error, a collection agency pursued Elliott for the debt. </p>	<p>KHN Editor-in-Chief Elisabeth Rosenthal joins <a href="https://www.cbsnews.com/news/kaiser-health-news-cbs-news-investigation-grace-elizabeth-elliott/">“CBS This Morning”</a> to talk about how difficult a clerical error can be to fix and how patients can respond if it happens to them.</p><ul><li><a href="https://kffhealthnews.org/news/article/watch-patient-sent-to-collections-for-surgery-she-never-had/?share=x">				Click to share on X (Opens in new window)				X			</a></li><li><a href="https://kffhealthnews.org/news/article/watch-patient-sent-to-collections-for-surgery-she-never-had/?share=facebook">				Click to share on Facebook (Opens in new window)				Facebook			</a></li><li><a href="https://kffhealthnews.org/news/article/watch-patient-sent-to-collections-for-surgery-she-never-had/?share=linkedin">				Click to share on LinkedIn (Opens in new window)				LinkedIn			</a></li><li><a href="mailto:?subject=%5BShared%20Post%5D%20Watch%3A%20Patient%20Sent%20to%20Collections%20for%20Surgery%20She%20Never%20Had&body=https%3A%2F%2Fkffhealthnews.org%2FMTYwMTM2NA&share=email">				Click to email a link to a friend (Opens in new window)				Email			</a></li><li><a href="https://kffhealthnews.org/news/article/watch-patient-sent-to-collections-for-surgery-she-never-had/#print?share=print">				Click to print (Opens in new window)				Print			</a></li><li>				<a href="https://kffhealthnews.org/news/article/watch-patient-sent-to-collections-for-surgery-she-never-had/view/republish/">					Republish This Story				</a>			</li></ul><em><a href="https://kffhealthnews.org/about-us">KFF Health News</a> is a national newsroom that produces in-depth journalism about health issues and is one of the core operating programs at KFF—an independent source of health policy research, polling, and journalism. Learn more about <a href="https://www.kff.org/about-us">KFF</a>.</em><p><a href="https://kffhealthnews.org/morning-briefing/">Subscribe</a> to KFF Health News' free Morning Briefing.</p><p>This <a target="_blank" href="https://kffhealthnews.org/news/article/watch-patient-sent-to-collections-for-surgery-she-never-had/">article</a> first appeared on <a target="_blank" href="https://kffhealthnews.org">KFF Health News</a> and is republished here under a Creative Commons license.<img src="https://kffhealthnews.org/wp-content/uploads/sites/2/2023/04/kffhealthnews-icon.png?w=150" style="width:1em;height:1em;margin-left:10px;"><img id="republication-tracker-tool-source" src="https://kffhealthnews.org/?republication-pixel=true&post=1601364&amp;ga4=G-J74WWTKFM0" style="width:1px;height:1px;"></p>

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