Watch: Patient Sent to Collections for Surgery She Never Had

January 4, 2023

Grace Elizabeth Elliott got a mysterious hospital bill for medical care she had never received. Even after the hospital acknowledged its error, a collection agency pursued Elliott for the debt.

This story also ran on CBS News. It can be republished for free.

KHN Editor-in-Chief Elisabeth Rosenthal joins “CBS This Morning” to talk about how difficult a clerical error can be to fix and how patients can respond if it happens to them.

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Watch: Patient Sent to Collections for Surgery She Never Had

January 4, 2023

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<h1>Watch: Patient Sent to Collections for Surgery She Never Had</h1>

<p>Grace Elizabeth Elliott got a mysterious hospital bill for medical care she had never received. Even after the hospital acknowledged its error, a collection agency pursued Elliott for the debt. </p>

<p>KHN Editor-in-Chief Elisabeth Rosenthal joins <a href="https://www.cbsnews.com/news/kaiser-health-news-cbs-news-investigation-grace-elizabeth-elliott/">“CBS This Morning”</a> to talk about how difficult a clerical error can be to fix and how patients can respond if it happens to them.</p>
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