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Overpayment Outrage

Overpayment Outrage

KFF Health News / Cox Media Group Investigation

The Social Security Administration has been overpaying billions of dollars to people, many on disability — then demanding the money back, even if the government made the mistake, an investigation by KFF Health News and Cox Media Group revealed. The reporting has triggered a congressional hearing, additional Senate oversight of the agency, an apology from the head of the SSA to Congress, and an ongoing internal policy review.

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“Overpayment Outrage” is a collaboration between KFF Health News and Cox Media Group TV stations.

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Justina Worrell’s aunt and caregiver Addie Arnold, who took her in when she was orphaned as a child, said neither of them has $60,175.90 to repay the government. (WHIO-TV, Dayton)

Video Gallery

Hundreds of thousands of families are facing unexpected bills from government (WSB-TV, Atlanta)

Local families told they owe thousands they don’t have after Social Security overpayments (WPXI-TV, Pittsburgh)

Social Security Administration clawing back $21 billion in overpayments (KIRO-TV, Seattle)

Hundreds of thousands of people face overpayment claims from Social Security (WFTV, Orlando)

‘We have to get this right!’ Lawmakers demand action in Congressional hearing over SSA overpayments (WSB-TV, Atlanta)

I-TEAM: Senators demand answers from Social Security for clawbacks tied to Covid relief (WHIO-TV, Dayton)

Lawmakers demand answers from SSA after Channel 2/KFF Health News investigation (WSB-TV, Atlanta)

Social Security reviewing overpayment policies, procedures following Action News Jax investigation (WJAX-TV, Jacksonville)

I-TEAM: Some say they’ve lost Social Security benefits because of stimulus checks (WHIO-TV, Dayton)

Some say they’ve lost Social Security benefits because of stimulus checks (WSOC-TV, Charlotte)

Families say they lost Social Security benefits due to agency erroneously counting COVID-19 checks (WFXT-TV, Boston)

People say COVID-19 stimulus caused social security overpayments, even though that money was exempt (WFTV, Orlando)

Social Security clawbacks hit a million more people than agency chief told Congress (WFTV, Orlando)

Social Security clawbacks hit million more people than agency chief told Congress (KIRO-TV, Seattle)

Social Security chief says about 1M face overpayments each year – internal records show it’s double (WPXI-TV, Pittsburgh)

I-Team: Social Security clawbacks hit 1M+ more people than agency chief told Congress (WHIO-TV, Dayton)

I-TEAM: ‘It’s hell;’ Social Security clawbacks driving some into homelessness (WHIO-TV, Dayton)

‘I am just waiting to die’: Social Security clawbacks drive some into homelessness (WFXT-TV, Boston)

Woman left homeless after Social Security benefits abruptly stops (WSOC-TV, Charlotte)

‘It’s Hell:’ Georgia woman living in car after losing her Social Security disability payments (WJAX-TV, Jacksonville)

Credits

Reporters

David Hilzenrath
Fred Clasen-Kelly
Jodie Fleischer, Cox Media Group
Samantha Manning, Cox Media Group
Justin Gray, WSB-TV, Atlanta
John Bedell, WHIO-TV, Dayton
Shannon Butler, WFTV-TV, Orlando
Amy Hudak, WPXI-TV, Pittsburgh
Jesse Jones, KIRO-TV, Seattle
Ted Daniel, WFXT-TV, Boston
Madison Carter, WSOC-TV, Charlotte
Ben Becker, WJAX-TV, Jacksonville
Alyssa Raymond, WPXI-TV, Pittsburgh

Editors

John Hillkirk
Kelly Johnson
Sabriya Rice
Jodie Fleischer, Cox Media Group

Web Producers

Eric Harkleroad
Alessandra Bergamin
Lynne Shallcross
Oona Tempest
Lydia Zuraw

TV Producers

Leah Dunn, WSB-TV, Atlanta
Christine Swartz, WFXT-TV, Boston
Laura Beggs, WSOC-TV, Charlotte
Shawn Lanier, WHIO-TV, Dayton
Maria Tomasch, WJAX-TV, Jacksonville
Christopher Heath, WFTV-TV, Orlando
Cyndy McGrath, WPXI-TV, Pittsburgh
Anna Rodzinski, KIRO-TV, Seattle
Josh Wade, Cox Media Group
Jon Sonnheim, Cox Media Group

Copy Editors

Terry Byrne
Gabe Brison-Trezise