‘Turning Around A Successful Organization Is Not That Easy’: Mayo Revamps For Tough Market
Dr. John Noseworthy, Mayo’s chief executive officer, has pushed the renowned medical institution to rethink how it does business.
The Wall Street Journal:
Mayo Clinic’s Unusual Challenge: Overhaul A Business That’s Working
Change is hard. It is especially hard when the organization in question is among the top in its field. Doctors at the Mayo Clinic, the 153-year-old institution that pioneered the concept of patient-centered care, considered it an ideal place to practice, one that wasn’t in much need of fixing. It is renowned for diagnosing and treating medicine’s most complex patients. Dr. John Noseworthy, Mayo’s chief executive officer, had a different view about the need for change. He saw declining revenue, he says, from accelerating efforts by government health programs, private insurers and employers to rein in health-care costs as a looming threat to the clinic’s health. (Winslow, 6/2)
