VA Refuses To Disclose Internal Rankings For Its Medical Centers
The Department of Veterans Affairs says that patient satisfaction surveys should be used as a true measure of improving care. But it's unclear if such surveys exist or how those satisfaction scores would compare to non-VA facilities.
VA Touts Patient Satisfaction, But Its Findings Are Questionable
Leaders at the Department of Veterans Affairs have asserted for more than two years that medical care and service for America’s ex-warriors should be measured not by how long patients wait for appointments, but how they respond to surveys. Indeed, Secretary Bob McDonald and his team tout industry-recognized satisfaction surveys as evidence that VA hospitals are more customer friendly than other medical centers. Despite months of requests, however, department administrators have failed to produce clear proof of those claims. (Wagner, 10/21)