People who are blind or use a screen reader or other assistive technology to access the web sometimes receive inaccessible medical bills or other health information. We at KHN, a nonprofit newsroom that covers health care, want to better understand the scope of the problem. We know that some people have had bills sent to collections or taken hits to their credit score because of documents they could not access and therefore bills they did not pay. Some examples of inaccessible information are small-print bills or insurance billing websites that screen readers can’t access. We would love to hear from you about any challenges you, family members, or colleagues have faced navigating inaccessible medical or health insurance bills.
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For examples of our reporting on inaccessibility, you can read these news articles: