Elisabeth Rosenthal

An AI Chatbot May Be Your Next Therapist. Will It Actually Help Your Mental Health?

KFF Health News Original

Given a dire shortage of human behavioral health providers in the U.S., it may prove tempting for insurers to offer up apps and chatbots to meet the federal mental health parity requirement. But artificial intelligence, by definition fake, can’t master the empathic flow between patient and doctor that’s central to therapy.