Customer Refunds Give Pa. Hospital Skin In The Game
Although skeptics worried that greedy patients would abuse the system, officials at a Pennsylvania hospital have found that giving out refunds when someone is unsatisfied with the care they have received has improved the quality of their care, and has let them receive feedback in real time.
The Washington Post:
The Most Unexpected Hospital Billing Development Ever: Refunds
At Geisinger Health System in Pennsylvania, hospital officials want to keep their customers happy. So when patients are upset about a long wait in the emergency department, or a doctor’s brusque manner, or a meal that never arrived in a room, Geisinger is doing more than apologizing. It’s offering money back on their care, no questions asked. (Sun, 4/15)