VA Secretary Points Out Need For Agency Redesign
After giving out his personal cell phone number and having it ring off the hook with agency issues that require attention, Veterans Affairs Secretary Robert McDonald said the agency has to be set up in a way that will allow it to be responsive. Also in the news, the Arizona Republic reports that the VA's record-keeping has been in such disarray that the agency didn't track its number of unfilled medical positions until June of this year.
The Washington Post:
VA Secretary: ‘We’ve Got To Design This Organization So It Doesn’t Depend On My Cellphone’
[T]he Federal Eye asked for [Veterans Affairs Secretary Robert McDonald's] personal cellphone number, and he gave it out. In front of a roomful of reporters. On live television. And we published it. Since then, he has received about 900 phone calls or text messages, and “we probably have solved about 25 to 30 percent of the issues,” he said. Some had trouble with their benefits, others with wait times. ... “But the point is, we’ve got to design this organization so it doesn’t depend on my cellphone.” (Wax-Thibodeaux, 11/14)
Arizona Republic:
VA Didn't Track Vacant Medical Jobs Until This Year
The Department of Veterans Affairs' record-keeping processes were in such disarray in recent years that the agency didn't track its number of unfilled medical positions until June of this year, according to VA officials. (Giblin, 11/16)
News outlets also report on the veterans' disability system and a push to get the VA to recognize medical marijuana -
Los Angeles Times:
Disability System For Veterans Strays Far From Its Official Purpose
[T]he real culprit was the broad eligibility criteria of the [veterans] disability system itself. The contractor had played by the rules for benefits and, as many Washington lawmakers know, those benefits cover ailments from sports injuries to bullet wounds, resulting in disability payouts that totaled $58 billion this fiscal year — up from $49 billion last year. Routinely criticized in government reviews as out of touch with modern concepts of disability, the system has strayed far from its official purpose of compensating veterans for their lost earning capacity. Yet lawmakers are unwilling to support reforms — or even to criticize the system publicly. (Zarembo, 11/16)
The Washington Post:
More Veterans Press VA To Recognize Medical Marijuana As Treatment Option
At a time when the legalized use of marijuana is gaining greater acceptance across the country, [Amy] Rising is among a growing number of veterans who are coming out of the “cannabis closet” and pressing the government to recognize pot as a legitimate treatment for the wounds of war. They say it is effective for addressing various physical and psychological conditions related to military service — from chronic back pain and neuropathic issues to panic attacks and insomnia — and often preferable to widely prescribed opioid painkillers and other drugs. (Wax-Thibodeaux, 11/15)