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Philadelphia-Area Blues Struggle To Match Customer Service To Demand
The region's two largest health insurers faced a rush of new customers leading up the ACA deadline. Now both face a surge of customer service complaints.
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In Western N.C., Getting Health Coverage Means Getting Creative
A navigator helps people, like John Martin (above), who fall into coverage gap in Appalachia figure out ways to qualify for and receive Obamacare insurance subsidies.
By Jenny Gold -
Texas Imposes New Rules On Health Insurance Navigators
The state's top insurance regulator softened some provisions, but will require that navigators receive additional state training and undergo background checks and fingerprinting.
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8 Things To Know About Obamacare In 2014
Having a hard time making sense of what the health law means for you this year? We have answers -- and pictures.
By Ankita Rao -
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As HHS Moves To End Overload Of Medicare Claims Appeals, Beneficiaries Will Get Top Priority
New requests from hospitals, doctors and other providers have been suspended for two years as officials try to get through a backlog of 357,000 cases.
By Susan Jaffe -
Consumers Expecting Free ‘Preventive’ Care Sometimes Surprised By Charges
Patients sometimes find that they are expected to pay for associated services, such as facility fees or anesthesia, and health law advocates say more federal guidance is needed for billing the procedures.
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Health Law Spurs State Shift in Long-Term Care
Many states are taking advantage of a $3 billion health law program meant to help older Americans avoid nursing homes and instead get long-term care in their own homes -- something many of them prefer.
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Michigan Republicans Rethink Medicaid Expansion
Michigan is one of only a handful of Republican-led states that is expanding Medicaid under the Affordable Care Act. It did it by forging a plan that worked for both political parties, business interests, doctors and hospitals.
By Eric Whitney -
Miami Children’s Hospital Part Of A Trend: Revealing Some Price Information
Hospital executives will list adjusted charges to more accurately reflect what Miami Children's collects from insurers, so consumers can estimate their out-of-pocket costs.
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A Reader Asks: Do Couples Have To Buy The Same Level Health Plan?
KHN's consumer columnist reports family members can opt for separate plans and still qualify for premium subsidies, but they need to consider some other important details.
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Washington State Goes After The Young And Uninsured
So-called "young and invincibles" are not rushing to sign up for health coverage under the Affordable Care Act, so officials are going to find them at concerts, festivals and social-media sites.
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Signing Up The Homeless, One At A Time
Skid Row clinics in Los Angeles and other locations around the country are educating and enrolling homeless people in new health coverage, but mental illness and drug addiction pose challenges.
By Anna Gorman -
Explaining Healthcare.gov’s Problems
Gary Cohen, the head of the federal online marketplace, answered questions on Capitol Hill Thursday about the rocky rollout of healthcare.gov. Mary Agnes Carey and CQ Roll Call's Melissa Attias discuss.
By alley -
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