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In New Health Exchange, Human Element Of Customer Service Is Up For Debate
Health insurance exchanges are supposed to make it easy to compare plans side-by-side, but concerns persist that without human assistance, buying coverage in them could prove daunting.
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Federal Retiree Weighs Whether To Keep FEHB Or Switch To Medigap
Insurance columnist answers readers' questions about federal workers' best deal on supplementing Medicare and signing up for Medicare if you're living abroad.
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Critical Decisions Await Patient, Family Members When Medicare Deadline Looms
Every day, at least 10,000 people turn 65 and most become eligible for Medicare. That can raise lots of questions: for those still working, should they enroll or keep their company's health plan? If they retire, how does that affect spouses and children?
By Sarah Varney -
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Insurers Get Ready For Exchanges, But Exchanges May Not Be Ready For Them
Insurers are spending big dollars on marketing, technology and risk analysis of the new health care landscape. But with exchanges supposed to go live in late 2013, where and how companies will plunge - and how deep - is far from clear.
By Jay Hancock -
Letters To The Editor: Readers’ Thoughts On Hospital Readmissions Penalties; Arkansas’ Health Care Payment Improvement Initiative; And Drug Coupons
Letters to the Editor is a periodic KHN feature. We welcome all comments and will publish a selection. We will edit for space, and we require full names.
By alley -